Privacy Policy

Privacy Policy

Reset Society

1. Scope and data controller

This privacy policy applies to all personal data collected through the website www.resetsociety.pt ("Website") and within the physical spaces of Reset Wellness Studio, LDA, or when the user interacts with Reset Society in general.

The entity responsible for processing this data is Reset Wellness Studio, LDA(hereinafter “Reset Society”), with a single registration number at the Lisbon Commercial Registry and legal entity number 519124243 headquartered at Travessa Verbena, nº 1, 3.º Dto, Lisboa, with a share capital of €1000,00 euros.

You may contact Reset Society about any question related to this privacy policy through our Whatsapp channel (available in the website), via e-mail to info@resetsociety.pt or in person, in Reset Society’s physical spaces.

2. Data collected, purposes and legal grounds

Reset Society collects data related with the user’s identification, once the user registers for a class, an appointment or buys credits or a credits’ package. Personal data can also be collected during the user’s usage of the website. The personal data collected includes: first name, last name, date of birth, age and nationality (identification data); e-mail address and mobile phone number (contact data); and payment details (payment data). Personal data processed also includes records regarding the classes attended by the user, credits bought and other interactions with Reset Society (commercial data).

Purpose of the processing

Identification and contact data to create the user’s account with Reset Society

Identification, contact, payment and commercial data to establish the purchase agreement between the user and Reset Society

Identification, contact and commercial datato send communications related to sessions booked by the user

Identification and commercial data to manage the access to Reset Society’s facilities

Identification and commercial data to manage the commercial relationship and provision of services

Contact and commercial data to elaborate, direct and consult requests for information and/or complaints

Identification, contact and commercial data to participate in campaigns and contests as part of the perks and benefits

Commercial data to perform business analysis

Identification, contact and commercial data to send satisfaction surveys

Identification, contact and commercial data to send information about Reset Society’s initiatives and general activity

Identification, contact and commercial data to manage special events or other initiatives within or outside the physical spaces operated by Reset Society

Identification, contact and commercial data for information or marketing actions, in particular for the sending of communications for direct marketing purposes, dissemination of institutional information; campaigns, promotions, publicity, and news about Reset Society's products and/or services

All data necessary to respond and report to judicial orders, administrative requisitions, or information requests submitted by public authorities with their own or delegated powers

Joining partnerships promoted by Reset Society, either through the website or in the studio, may require the sharing and transmission of your personal data with Reset Society's commercial partners. Reset Society will only share your personal data with these partners to the extent strictly necessary and, where applicable, after collecting your prior consent and accepting the specific terms and conditions of membership of the partnership, available at the time of collection of personal data for this purpose.

3. Recipients

The user's personal data may be communicated to suitable service providers hired by Reset Society, who will process the data exclusively for the purposes established by Reset Society, and, in compliance with the instructions issued by the latter, strictly complying with the legal rules on the protection of personal data, information security and other applicable rules under the terms of a written agreement signed between the parties.

The User's personal data may also be communicated to Reset Society's commercial partners for the purpose of joining a partnership, at the user's request and after collecting consent for this purpose.

Reset Society may also communicate the User's personal data to third parties when the transmission is made in compliance with a legal obligation, a resolution of a relevant supervisory authority, or a court order. They may also be communicated for any other legitimate purpose provided for by law.

4. International data transfers

Reset Society will seek to ensure that the processing of personal data takes place entirely within the European Economic Area. Exceptionally and when strictly necessary for the pursuit of the processing purposes described in this Policy, Reset Society may transfer the personal data collected to third countries or international organizations for which there is an adequacy decision by the European Commission or subject to the appropriate safeguards provided by law.

5. Storage period

Reset Society will keep Users' personal data for the usual period of time necessary to fulfill the purposes for which they were collected, or in some cases, to process complaints received. In the event of an agreement between Reset Society and the User, the data will be kept for the duration of the contract plus the limitation and expiry periods of the rights arising from it, unless Reset Society is obliged to keep them for a longer period by law.

Reset Society may also keep the data beyond these periods for statistical purposes, for which purpose they must be anonymized.

6. Users' rights

The user has the right to ask Reset Society for access to personal data concerning them, as well as its rectification or erasure. They also have the right to limit the processing that concerns them, or the right to object to the processing, as well as the right to data portability, under the terms of the laws governing the processing of personal data.

In order to exercise the above rights, the user may contact Reset Society. Users also have the right to lodge a complaint with the National Data Protection Commission if they believe that their rights regarding their personal data have been infringed.

7. Safety measures

Reset Society makes every effort to protect Users' personal data from unauthorized access. To this end, it uses security systems, rules and other procedures to ensure the protection of personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction.

8. Changes to the Privacy Policy

Reset Society may change this Privacy Policy at any time. When such changes occur, they will be disclosed through the website and/or communicated to users through the contacts provided.

1st September 2026